Accomodation:
Q: What time is check-in / check-out?
A: Check in is from 3:00pm and departure time is by 11:00am. The credit/debit card used for booking is required at check-in. Both early check-in and late check-out can be purchased from reception for an additional rate (subject to availability).
Q: Is the hotel dog friendly?
A: Yes, we are now a dog friendly resort. If you're bringing a dog, please let us know before you arrive. You can also find some useful information here.
Q: Do you have roll out beds?
A: Yes, we can provide roll out bed for children. Please let us know prior to arrival if you request one.
Parking
Q: Is parking free?
A: Yes!
Q: Is there electric car charging points?
A: We do have electric charging points on site. They cannot be pre-booked in advance and come at a first come first serve basis.
Food & Beverage
Q: Can I see a menu?
A: You can find all of our menus, including kids menus, for our different outlets online here.
Q: Do you provide halal options?
A: Yes, we do offer halal options. This will need to be pre-booked prior to your stay by calling our team on 01675 238 600.
Q: Do you provide vegan and gluten free options?
A: Yes, we cater for all dietary requirements at every restaurant outlet across the resort.
Q: Where is breakfast served?
A: Full English breakfast is served at Ryder Grill between 6.30am - 10am on weekdays and 7am - 11am on weekends. You can opt for room service, which will incur a tray charge.
Q: Do I need to pre-book my dinner reservation?
A: The Ryder Grill and Rocca's need to be pre-booked in advance to avoid dissapointment. Sam's Clubhouse and breakfast in Ryder Grill cannot be pre-booked and you are welcome to turn up at your leisure.
Q: Can I bring a birthday cake and candles to the resturant?
A: Yes, please feel free to bring a cake and candles if you're celebrating a special occasion at our restaurants! If you leave it with the team on your arrival, they will be happy to arrange.
Q: Can I book a table for a large group?
A: Our online booking system can book up to 6 guests. To book a table for 7+ guests please call our reservations team on 01675 238 600.
Golf
Q: How do I book a tee time?
A: Tee times can be booked on our website or by calling our reservations team on 01675477014
Q: Can I hire clubs for my round of golf
A: Yes, please let us know in advance if you would like to hire clubs for your round. £35 per set.
Q: Do I need to book a golf trolly/buggy in advance?
A: Buggies and trolleys do need to be reserved in advance to avoid any disappointment on the day. They are paid for on arrival subject to being allowed out on the course. Our pull trolleys are £7.50, electric trolleys are £17.50 and buggies are £50
Q: Do I need to book a bay at the Driving Range?
A: No booking is required to use our driving range bays, however if you would like to book to avoid dissapointment, you can do so online here.
Q: Do you offer teaching on your courses or driving range?
A: Yes, we offer group and 1 - 2 - 1 lessons on both driving range and on course. For more information please visit our website here.
Spa
Q: Are children allowed at The Belfry Spa?
A: Children have access to the swimming pool (kids pool times apply). Treatments and Fire & Ice experience are for guests aged 16+.
Q: Can I have enter Rocca's in my robe?
A: If you have a booking in Rocca's Restaurant, you are able to stay in your robe. Robes are not allowed to be worn in any other restaurant in the resort.
Q: Can you cater to vegan/vegetarian/gluten-free diets?
A: Yes! We cater for all dietary needs. Just let us know prior to your arrival if you have dietary requirements.
Q: I'm pregnant, what treatments am I allowed to do?
A: If under 12 weeks pregnant, our facials are the perfect choice. We do not recommend Fire & Ice Experience for pregnant women.
Q: Are spa facilities included in my stay?
A: If you are an overnight guest, you have access to our spa and leisure facilities. Fire & Ice and treatments are at an additional cost.
Q: What size are your robes?
A: Our robes are one size, we do provide slightly larger grey robes available. If you feel more comfortable to bring your own that is also welcome.
Q: My package includes a treatment, can I book this on the day of arrival?
A: All treatment bookings will need to be pre-booked before arrival to avoid dissapointment. Please call our reservation team to get you booked in.
Q: My treatment is before check-in time, where can I leave my luggage?
A: You are welcome to leave any luggage with our concierge at the front desk until your room is available. We have changing facilities and lockers at the leisure club.
Swimming Pool
Q: Do I need to book to use the pool?
A: If you are a hotel resident or gym member, you do not need to book to use the leisure facilities
Q: Can children use the pool?
A: Children can use the swimming pool, this doesn't need to be pre-booked if you are a hotel resident. Kids swim times apply.
Children
Q: What kids activities are there onsite?
A: We have a range of different children's activities on site. Our main ones being the swimming pool, mini golf, woodland walk and adventure playground. For more information click here.
Q: How can I book my child onto the sports club?
A: Our childrens sports club is available on selected dates, please check our website for information or call our golf academy team.
Q: When is mini-golf open?
A: Ryder Legends mini golf is open 10am-4pm daily and cannot be pre-booked.
Q: Do you have soft play facilities?
A: Our creche was donated to Alternative Learning Project (ALP) Nuneaton in January 2021. We no longer have babysitting facilities on site.
Gift Vouchers
Q: Where can I purchase a gift voucher?
A: We have a selection of gift vouchers including overnight packages, golf, spa, dining and much more. To browse through our vouchers click here.
Q: How can I redeem a voucher?
A: You cannot redeem your voucher online. However give us a call on 01675 238 600 and a member of our team can help you with your booking.
Q: How long are the gift vouchers valid for?
A: Validity may vary depending on the voucher you have. Expiry dates are stated on the terms and conditions of each voucher.
Q: Where can I use my monetary voucher?
A: Our monetary vouchers can be used across the whole resort.
Transport
Q: Do you have a helipad on-site?
A: Yes! However, please let us know in advance if you will be arriving by helicopter so we can prepare for your arrival.
Q: What is the best way to get to Birmingham City Centre/Airport/NEC?
A: The best way to travel to the airport/city centre and NEC is by car. If you need a taxi for your journey, our concierge will be happy to help. The taxi service we use and recommend is Star Cars. Their contact number is 0121 373 1111.