General Booking Terms and Conditions
For the safety of our guests and team and for a smoother guest experience, we are a cashless business.
Guest check-in and check-out: Check in is from 3.00pm and departure time is by 11.00am. The credit/debit card used for booking is required at check in. Please note that check-in will not be permitted without a valid credit card or debit card. On arrival all guests will be required to provide a valid credit card or debit card to guarantee room payment as well as extras/incidentals. This card will be utilised to administer a pre-authorisation charge of £250 per person per night. Guests will be required to settle any outstanding accommodation payments on arrival. Occasionally, we may be able to accommodate an earlier check in, but this is subject to availability on the day and cannot be assured in advance. Late departures are by prior arrangement, subject to availability and may attract an additional premium. Guests wishing to drop off their luggage before their room is ready may do so with the Guest Service Desk. We cannot however always commit to storing guests’ luggage beyond their day of departure.
We will always attempt to assign bedrooms according to party, allocating rooms to be as close to each other as possible. However, there may be some occasions this cannot be accommodated due to last minute changes and capacity.
Early check-in and late check-out: Both early check-in and late check-out can be purchased from reception for an additional rate.
Bedroom cancellation policy: Please ask Reservations for specific details at the time of booking. In the event of non-arrival the full rate, or first nights’ accommodation will be charged.
On arrival all guests will be required to fully prepay for any outstanding accommodation or packages by credit or debit card. If using a credit card it will be utilised to administer a pre-authorisation charge of £1.00. Please note although the card is not fully charged at this stage the authorised monies will be held against the likely purchase. If extras exceed £350 then the card held will be charged prior to departure. If using a debit card then a payment will be taken in advance to cover extras and any unused amount refunded on departure. The final form of payment for extras/incidentals may be changed on departure if you wish however it should be noted that if you fail to complete your transaction at the point of departure with the same card utilised at check in it may take up to 20 days for the monies to be released back to your account. Personal credit limits are the responsibility of the credit card holder and we do not take responsibility for any charges incurred as a result of any breach in these limits regardless of the length of time charges are held. Please be aware that the card in which payment was taken from will be required at the hotel on check in, if this is not possible then a 3rd party form will be required before the guests arrival.
Best Rate Guarantee: If you find a qualifying lower price for the same accommodation within 24 hours after making your reservation, and if we verify your claim, we will honour the lower price. A qualifying lower price is a price you find through an alternative booking channel prior to making a reservation or within 24 hours after your booking. Prices will not qualify for the Best Rate Guarantee if they are for a different room type, include different elements, are not on the same dates or for the same number of guests, have different terms, or are for reservations made within 24 hours of arrival date. To submit a claim please contact our reservations team on 01675 238 600 or email enquiries@thebelfry.com.
WiFi: WiFi is available throughout the hotel including bedrooms, conference/meeting rooms and public areas. Bedrooms; on arrival reception will provide our guests with a complimentary WiFi code, this will allow guests to use up to 4 WiFi devices, additional access can be obtained from reception. Public areas; complimentary WiFi is available. Conference/meeting rooms, WiFi prices are available on request.
Lost Property: The hotel is not responsible for any lost, stolen, or damaged personal items. We will make reasonable efforts to return any found items to their rightful owner. Guests are encouraged to report any lost items immediately. The hotel cannot guarantee the recovery of lost items, and by staying with us, guests agree to these terms and conditions. All guests are responsible for their own personal items. The Belfry is not responsible for any items left behind. All general items of lost property are kept for a maximum of one month. Valuables such as jewellery, watches, phones etc. are kept for three months. Perishables are disposed of straight away. All other items are either donated to charity shops or sent for recycling, after one month. If not claimed, bank cards are shredded and destroyed, driving licences are returned to DVLA and Passports are returned to the Passport office, all after three months.
Full payment is required at the time of booking and is non-transferable or refundable in the event of cancellation. Golfers to be on their starting tee 10 minutes before their allotted tee time. All golfers are expected to play from the 1st tee, unless otherwise instructed. The Belfry reserves the right to amend any tee time. The Belfry reserves the right to make all groups into four balls.
Pace of play: All golf is played in four balls and each round of golf should be completed within the following times: The Brabazon 4hrs40mins, PGA National 4hrs40mins, The Derby 4hrs20mins. Slow play must be avoided at all times. Roaming marshals monitor the pace of play on each golf course and The Belfry reserves the right to ask players to speed up: in severe circumstances golfers will be asked to pick up and walk a hole in order to stay on time. The decision of the roaming marshal is final. The Belfry Team has the right to move golfers onto a less challenging golf course if their ability and pace of play does not meet the desired standard of the course they have initially chosen.
Dress code: The Rules of Golf and The Belfry Golf Course Etiquette must be adhered to at all times on the golf courses and putting green this document is displayed at Golf Reception and with the Starter. No denim/jeans are allowed. Trousers or tailored shorts only to be worn (no combat style trousers or shorts allowed) and all shirts must have a collar or a mock neck and must be worn tucked in (no round neck T-Shirts permitted) short socks are permitted with shorts. Golf shoes only are permitted on The Brabazon, PGA National and Derby golf courses spiked shoes are not allowed in any part of the resort with the exception of the Golf Centre including Sam?s clubhouse. Soft spikes can be worn throughout the resort. Pitch marks must be repaired, divots replaced and bunkers raked. Anyone acting in a dangerous or disruptive manner or not following The Belfry Golf Course Etiquette may be asked to leave the golf course, driving range or putting green and no refund can be made.
Pairing policy: We reserve the right to pair golfers in order to maximise use of the golf course to enhance the golfing experience. Buggies:The use of all buggies, electric trolleys and trolleys are subject to weather conditions and is made on a daily basis by our Head Green Keeper. This decision is a basis on creating the best playing conditions for those on the golf course on the day and also the health and safety of those on the golf course. During the winter months no golf buggies will be permitted on any of our courses. This extends to all those on the course including players holding a doctor?s certificate. We also reserve the right to restrict the use of trolleys on our courses at any time. No buggy may be driven by any person under the age of sixteen years.
Please note that all items are left at The Belfry at your own risk, The Belfry does not accept liability for any items left unattended within any private or public areas of the Resort unless a specific request for safekeeping of items has been made to us.
All 3 golf courses are no smoking.
Please see our Equality, Diversity and Inclusion Policy and our Disciplinary Regulations.
Spa
Please arrive 15 minutes prior to your appointment to allow time for the consultation process. Late arrival will result in loss of treatment time. All treatments to be paid for in full at the time of booking, cancellation policy of 48 hours. If cancelled outside this time, all monies will be refunded within 5 working days. Please call the Spa within 24 hours of booking to pay for your treatment. The Spa reserves the right to cancel treatments if payment is not received in advance. Spa Days booked via 3rd parties are to be paid in full at the time of booking and are non-refundable or non-transferable if cancelled. Please inform us of any allergies, injuries, or any medical concerns that the spa should be aware prior to your arrival. Robes and towels will be provided.
For Spa Day bookers, you will be provided with a detailed itinerary, robe and towel upon arrival. Please bring your own suitable footwear. Slippers are available to purchase at £2.50 per pair. An additional charge for any robes and towels required throughout your spa day can be hired at £5 a robe and £3 for a towel. Should guests change their dietary requirements at the hotel on the day, you will be charged £10 per person.
Afternoon Tea: Please note your Afternoon Tea will be served in Rocca's Restaurant. Your table will be reserved for one and a half hours. You are welcome to dine in your robes and slippers if preferred. If you haven't already, please advise us on any dietary requirements 24hrs before your booking. Please ensure you arrive on time for your Afternoon Tea. We cannot guarantee your table if you are late.
Fire & Ice: Fire & Ice is available at an additional cost, and it is advisable to pre-book in advance to avoid disappointment on the day. Should you require the use of a robe during your stay these are available to hire from the Spa & Leisure Reception and are subject to availability. Please note that restrictions may apply in relation to health contraindications and alcohol consumption.
Junior Guest Policy
The following policy applies to all areas of the resort, all employees and guests either resident or non-resident. This policy is being implemented to ensure that the Belfry is demonstrating due diligence in achieving part 4 of the Licensing objectives; “the protection of children from harm” as stated in the Licensing Act 2003.
- Children under the age of 16 are to be accompanied by an adult at all times in our licensed venues.
- For the purpose of this policy, the definition of accompanied is; to chaperone and continually supervise from a close distance. For example: sitting at a table with them.
- After 9.00pm, the Duty Manager reserves the right to ask children to vacate the public bars if this is deemed appropriate to the business. If there are children behaving in a particular manner and affecting the experience of our other guests the Duty Manager may decide to exercise this right.
- During peak family times, where a family games room is open, children must still be accompanied at all times in this venue.
- Children under the age of 16 years old are not permitted in any of our licensed venues after midnight even when accompanied by an adult (save when attending a private function).
- At no time are children allowed to sit or stand at the bar unless the accompanying adult is waiting to be served.
- ‘Home Alone’ – No child residents under the age of 16 should be left alone in your family bedroom. Your children remain the sole responsibility of you as guardian or parent.
- We do not offer a babysitting service at this current time
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